Refunds & cancellation
Last updated 17 October 2026
Know what happens when you stop renewing, or something does not go to plan.
Cancel renewal
You can request cancellation of renewal from your billing controls or through the contact page. Cancellation takes effect at the end of the current paid billing period. It does not automatically remove the access you have already paid for.
Monthly and annual plans
Monthly plans are paid for one billing month; annual plans are paid upfront for one billing year at a discount on twelve monthly payments. Annual credit allowances reset monthly rather than being granted all at once. Cancellation stops future renewal; unused time or unused credits are not automatically refunded.
Duplicate or incorrect charges
Contact us promptly with the payment reference if you believe you were charged twice, charged incorrectly or charged after a confirmed cancellation. Verified billing errors will be corrected.
Technical issues
If a confirmed product issue prevents use on the supported system and cannot be resolved, contact us within seven days of the initial purchase for a refund review. Include the payment reference and enough detail to reproduce the issue. Mandatory consumer rights always apply.
Refund processing
Approved refunds are returned through Razorpay to the original payment method, normally within five to seven business days of approval. The payment provider and your bank determine the final processing time.
Contact
Send billing and cancellation requests through the contact page. Email support@ibdacaptions.com or use the contact page. Do not include card details, passwords or authentication codes in your message.
Operated by
Ibda Verse Pvt Ltd
98 Ibda Verse
Aonla, Bareilly
Uttar Pradesh 243301
India
Email: support@ibdacaptions.com